Return and Refund Policy
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Last updated: December 10, 2022
Thank you for shopping at https://twannyluxe.co.uk.
If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with
Us.
Interpretation and Definitions
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Interpretation
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The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
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For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Twanny Luxe. - Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Twanny Luxe, accessible from https://twannyluxe.co.uk
- You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Your Order Cancellation Rights
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You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.
The deadline for cancelling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
- By email: info@twannyluxe.co.uk
We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
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In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
If you are willing to pay the shipping fee in return
The following Goods cannot be returned:
- The Goods damaged by you
We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.
Discount Goods may be refunded too if not damaged
Returning Goods
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You are responsible for the cost and risk of returning the Goods to Us.
You will get an addreess via email for goods return once the goods is eligible for return.
We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service.
Gifts
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If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.
Contact Us
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If you have any questions about our Returns and Refunds Policy, please contact
us:
- By email: info@twannyluxe.co.uk
